At Ring, we believe everyone deserves peace of mind at home and in their neighborhood, which is why we’ve created a variety of effective and easy to use home security products for every home and lifestyle. We often hear stories from our customers about how their Ring devices have helped protect their homes and families, connected them with loved ones, captured special moments, and so much more. Through these stories, we’ve also found that many of our products have helped people with disabilities in an impactful way, providing them access to home security.
With the Ring Video Doorbell, we’ve heard that the ability to see, hear, and speak with visitors directly through the Ring App has been helpful for some customers with disabilities, as well as caretakers. For Grace, who is 22 years old and has Down Syndrome, her family’s Ring Video Doorbell has given her more independence, says her mom Dawn. She also shared how they can rest assured that Grace hasn’t left home without them knowing, or let someone in the front door. Looking back on one video of Grace goofing off for the camera, Dawn says, “Grace wanted to go see the moon and take pictures in the front. Because she is an adult and loves to be independent, we were able to turn the Ring camera on to watch her.”
Ring customer Austin, who uses a wheelchair, also finds his Ring Video Doorbell to be an important device for his home and daily life. He says, “Being in a wheelchair means I'm slower at a lot of things, and other things are more difficult. Being able to see who is at the door lets me know if I should answer it. If I do not want to answer it, I can speak through the doorbell camera as well.”
Accessories like the Ring Chime can also contribute to the accessibility of our devices. While a simple addition to one’s home security setup, we’ve heard from customers how it can make a big difference. The Ring Chime connects to a customer’s Ring Video Doorbells and Security Cameras so they can hear real-time notifications in their home, like when someone triggers the camera's motion sensor or presses the doorbell button. By placing multiple Chime devices around the home, customers can hear notifications from compatible Ring devices when they are in different rooms.
Dennis, who is hearing impaired, saw the benefits of this first-hand when an individual tried to break into his cars in the middle of the night. Because of the Chime he keeps in his bedroom, he was notified of the incident in real time and immediately sounded the siren on his Ring Floodlight Cam, sending the potential thief running.
Another helpful accessory is the Alarm Panic Button. This add-on for Ring Alarm originated from a simple goal: to be able to call for help if unable to use the Alarm keypad or the Ring App. Pressing and holding the Alarm Panic Button for three seconds sets off the siren. If the customer is subscribed to our Ring Protect plan and enrolled in professional monitoring, our 24/7 Ring Monitoring Center will be notified and emergency responders can be requested for dispatch. This button can be put anywhere, from a bedside table to the kitchen counter.
Lastly, customers who also own an Echo Show can access their Ring Video Doorbell or Security Camera Live View with Alexa, just by using their voice. A command as simple as, “Alexa, show me my front door,” is all it takes to see who is at the doorstep. This feature has been especially helpful for customers with motor and physical disabilities. Check out this article to learn how to connect your Ring and Amazon Alexa-supported devices.
We strive to understand all of our customers’ needs so that we can drive improvements based on their feedback. With every iteration of our products, we aim to make hardware and software enhancements that contribute to ease of use. And we’re always working to create new products, accessories and features that allow our customers to tailor their Ring experience to their needs. Because when we design with all customers in mind, we create solutions that help make more homes and neighborhoods safer.