When you install a security system that gives you the option to self-monitor, you may wonder if going professional is worth paying a little more. In most cases, professional monitoring is more than worth it, whether you’re a busy parent, a frequent traveler, or someone who just wants a little extra peace of mind. Here’s how it works — and some of the top reasons why it’s a great investment.
How Does Home Security Monitoring Work?
When you choose professional monitoring for your home security system, the monitoring center receives real-time alerts when a sensor is triggered. Then, they attempt to confirm the emergency before dispatching the authorities. It’s a simple concept that goes a long way in helping protect you and your home.
With Ring Alarm and a Ring Protect subscription,1 sold separately, you can enroll in 24/7 Alarm Professional Monitoring2 anytime without getting locked into a long-term contract. After you opt in, the professional monitoring center monitors Alarm and environmental sensors, like Smoke & CO Listeners, and customizes their emergency response depending on the situation.
To prevent false intrusion alarms, you and other emergency contacts receive a call after a sensor gets triggered, and you can confirm the situation or cancel the alarm after providing a verbal password. This system helps ensure that you and your loved ones can receive prompt assistance when needed — and prevent an unnecessary response if all that happened was you burned a batch of cookies.
Why You Need Home Security Monitoring
Professional monitoring unlocks the following benefits you can’t get with self-monitoring:
Peace of Mind When You’re Unavailable
If you’re the only one who gets notifications when Ring Alarm gets triggered, you may not be able to respond right away — especially if you’re on a long flight, giving a crucial presentation at work, or simply enjoying a movie. But with 24/7 Alarm Professional Monitoring,2 you can focus your full attention on work or fun while a team of trained agents monitor notifications. They can request assistance on your behalf to ensure help arrives during a potential safety scenario, even if you’re across the country.
You can designate your partner, roommate, a trusted neighbor, or a family member who lives close by as emergency contacts, so they can help to confirm the situation when you’re not around.
Around-the-Clock Protection When Your System Is Armed
Keeping your home safe and secure is a 24/7 job, which is why trained agents monitor notifications at all hours when Ring Alarm is in “Home” or “Away” mode. And this around-the-clock protection doesn’t just apply to intrusion alarms — you can also add Smoke and CO Listeners and Flood & Freeze Sensors to 24/7 Alarm Professional Monitoring.2 Since time is of the essence when your smoke alarm goes off, the professional monitoring center responds promptly with one emergency call and immediately dispatches the fire department if your CO detector goes off. You can customize the alerts you receive if a leak or near-freezing temperatures are detected, so you or someone in your emergency contact list can quickly assess the situation.
Fast Response Times
When your Alarm gets triggered, it can take time to see the notification,1 confirm that help is needed, and provide relevant details to the right people. With 24/7 Alarm Professional Monitoring,2 a trained agent will immediately notice the alert, have a list of who to call to determine if it’s an emergency, and know what information to provide to authorities to ensure help is dispatched as soon as possible. After you answer their call, you can focus on keeping your family safe — and if you’re away from your phone when a situation occurs, the professional monitoring center will still take immediate action.
On-Demand Emergency Assistance
Professional monitoring isn’t just helpful when something triggers your armed system. With your Keypad, Ring App,1 or a Panic Button, sold separately, you can send an alert to the professional monitoring center to request help. For most signals, the agent will call your first emergency contact to confirm assistance is needed, but you can also bypass calls by using a duress code.
To help ensure you receive the right help for the situation, you can purchase several Panic Buttons and choose which one will request a fire, police, or medical response in the Ring App. The App also allows you to customize your SOS request.1
Potential Savings on Homeowner’s Insurance
It may not be the initial reason why you enroll in 24/7 Alarm Professional Monitoring,2 but potential savings on your homeowner’s insurance can be a significant perk. Depending on the cost of your policy and the discount offered, the money you save may cover a portion or all of your Ring Protect plan, sold separately. Check with your insurance company to see what incentives they may offer for Ring Alarm and 24/7 Alarm Professional Monitoring.
Subscribe to Ring Protect Pro for 24/7 Peace of Mind — and More
Whether you want around-the-clock support while you’re away on an extended vacation or the comfort of knowing you can request help with the click of a button, 24/7 Alarm Professional Monitoring2 is well worth the cost. And for only $20 per month or $200 a year, your Ring Protect Pro subscription1 doesn’t just cover monitoring — it also gets you 180 days of video storage and sharing for your Ring cameras, in-App notifications and controls, cellular backup to keep your Alarm online during outages, Smart Alerts, and more.
See why going professional is the right choice by subscribing to Ring Protect Pro and enrolling in 24/7 Alarm Professional Monitoring today.
1 Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including digital arming / disarming and integration with other Ring, Echo, Alexa, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.
2 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.