Ring announces plans to work with Axon to bring Community Request service to the Neighbors app

The optional feature will give neighbors a smarter way to collaborate with public safety agencies to help keep neighborhoods safe

Ring’s mission of making neighborhoods safer has helped return missing loved ones and lost pets to their families, and connect people and deliver real-time information during natural disasters. It makes our team incredibly proud to see the enormous impact Ring has had on neighborhood safety—particularly by enabling voluntary collaboration between our neighbors and public safety agencies.

To further empower our communities to play a role in public safety, we’re excited to share a new partnership with Axon, the leader in public safety technology. With Axon, we’re working to bring Community Request into Ring’s Neighbors app.

Community Request is a privacy-protected service that enables public safety agencies to put out public requests for help and efficiently and securely collect and manage digital evidence. For example, if a crime—like a stolen vehicle—is reported to your local police department, an investigator will use the Axon tool to identify the location of the incident and create a geofence on a map, drawing a virtual perimeter around the area of interest. From there, they will assign a specific investigation code, which is required for every request. Then, they define the time window—the specific timeframe during which the incident occurred. At that point, Axon securely packages the request, sends it to Ring, and the request is posted publicly on our Neighbors app. A request notification is also securely transmitted to Ring camera owners within the designated area.

Ring’s products and services are designed to protect the privacy of our neighbors and their communities—and this will be no different. The requests will have guardrails built in—public safety agencies must have an active investigation case number and requests are time-bound. Participation is also completely optional. If neighbors choose not to respond to the request, their choice—and their information—remains completely private. Public safety agencies are not able to see who didn’t respond, and only footage that neighbors voluntarily choose to share will be transmitted to Axon’s secure evidence management system. Neighbors can also choose whether they want to receive notifications about these kinds of posts at all.

What we’re doing with this planned integration with Axon is similar to the way that the public has always responded to pleas for information. People want to help—they always have. This is just a much smarter way to get the information people have to the public safety agencies who rely on it to keep our neighborhoods safe. By partnering with Axon, we hope we can continue to make our neighborhoods and communities safe places to live, work, and play—because every neighborhood deserves safety and security.

We will have more details to share about this planned integration in the coming months.

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