At Ring, we are committed to being transparent about our privacy and security practices.
Ring receives and responds to legally binding law enforcement requests for user information on a regular basis, just like many other companies. These requests come from various law enforcement agencies in the United States, and around the world. These agencies are required to follow applicable laws and statutes when requesting user information. If they do, and we are legally required to comply, we will provide information responsive to the request. Ring’s Law Enforcement Guidelines describe our process for receiving and processing information requests from law enforcement.
The following provides insight into the type and number of requests processed in 2020 and how Ring responded to them:
Types of Requests
Subpoenas are valid and binding legal demands for information or documents usually issued without any substantive review by a judge or magistrate. Ring does not produce content information in response to subpoenas.
Search warrants are issued by courts upon a showing of probable cause and must specifically identify the information to be produced. Ring may produce non-content and content information in response to search warrants.
Court orders are valid and binding orders issued by courts other than search warrants. Ring’s response to court orders depends on the nature of the order.
National security requests
National security requests include United States National Security Letters and court orders issued under the Foreign Intelligence Surveillance Act. Ring’s responses to these requests depend on the nature of the request. Ring reports the numbers of such requests within certain ranges permitted by law.
Non-U.S. requests include legal demands from non-U.S. governments. Our responses to these requests depend on the nature of the request.
“Non-Content” and “Content” Information
Non-content information mainly includes subscriber information (such as name, address, email address, billing information, and date of account creation), certain purchase history and service usage information.
Content information mainly includes the content of data files stored in a customer’s account such as video recordings.
How Ring Responds to Requests
Full response means that Ring responded to a valid legal process by providing all of the information requested.
Partial response means that Ring responded to a valid legal process by providing only some of the information requested.
No response means that Ring responded to a valid legal process by providing none of the information requested.
Law Enforcement Information Requests Processed in 2020:
|Response||Subpoenas||Court Orders||Search Warrants||Non-U.S. Requests||National Security Requests|