Koltyn Palmer – Ring Customer Support Lead
Tell us about your role here at Ring.
I’m in my 9th month. Started off in Customer Support and now I’m a Lead. Even more exciting, next week I’ll be a Supervisor Trainer!
Favorite place to hang out in Los Angeles?
Ring HQ. Seriously, I’m here hours after my shift sometimes.
Other than the office, the Daily Pint – it’s right around the corner here! We go there often with my team. It’s a cool pub with a jukebox & shuffleboard. Very cool.
Off the clock – what are you doing?
Working when I shouldn’t be (Haha!).
Mostly I spend my time cooking food to eat for the week. I eat eggs and salmon every day – sometimes, I have salmon for breakfast and lunch.
What’s something about you that many people don’t know about?
I was in the Marine Corps, and I played Rugby for 6 years. My dream job is to build sustainable cities that are completely reliant on themselves.
Of the many, many customers you help, any memorable interactions?
Back in June when we had a small Customer Support team – and by small, I mean we all fit in one desk – a video came in with a perpetrator trying to steal a bicycle! Our Ring video caught him in action. (Link to watch: http://bit.ly/1j0PIh6)
This was the first customer submitted video I’ve ever seen – it was rewarding to see that what we’re doing here is improving safety in communities!
Besides the Ring App (of course), what’s your favorite App and why?
Do Messages count? I do text a lot.
Mmm, Chrome and Uber. And then, there’s Amazon.